Artech.Queuing

Artech.Queuing; It is a Flow and Queue Management software that provides a high-level customer welcome experience, queue management and correct routing.

Thanks to the Artech.Queuing software, your customers can take a queue and check-in without touching any screen or device by scanning their QRCode or smart ID card reader through the mobile application.

Artech.Queuing prevents the spread of Covid19 by ensuring that there are many customers suitable for social distancing within your business; It protects the health of your customers and employees and increases the reliability of your business.

Artech.Queuing, which shortens waiting times and eliminates irregular and risky queues for health, ensures that your customers have a perfect customer service experience in your business.

• The only Digital Signage solution that can offer Android and Windows platforms together

• User-friendly interface

• Expandable network structure

• Unlimited User and Authorization Management

What Can You Do With Artech.Queuing?

Artech.Queuing guarantees optimal customer experience in all your centres where you can control both sales/service level objectives and cost savings and process regulation. In addition, real-time audits, reports, and online alerts ensure that managers of all levels achieve their KPIs.

• You can scale the central server from a single service point to numerous branches.

• You can create different queue structures for multiple processes.

• You can prioritize by customer segment or transaction.

• With the Appointment Scheduling Application, you can make an appointment on your website.

• With the mobile application, you can provide arrival notification, queue taking and call information to the mobile phone.

• You can provide visual and audio guidance by working integrated with Artech.Sign.

• By increasing customer interaction, you can strengthen customer satisfaction and increase your sales.

• You can measure customer satisfaction and take the necessary measures without losing time.

• You can follow the performance of your employees and create performance reports.

• You can measure your customer and work intensity and plan your capacity.

What Modules Does Artech.Queuing Have?

• Web-Based Appointment Scheduling Module

• Customer Mobile Application Module

• Self Service and Kiosk Module

• Counter Welcome and Call Module

• Information and Guidance Module

• Branch Management Module

• Customer Satisfaction Module

• Reporting Module

• Central Management and Configuration Module